Shipping policy
🕒 Order Processing Time
We process and dispatch all orders within 1–2 business days after receiving payment.
Orders placed on weekends or public holidays will be shipped the next working day.
🇮🇳 Shipping Coverage
We currently ship all orders within India through trusted courier partners such as Shiprocket, Delhivery, and Blue Dart.
International shipping is not available at this time.
⏱️ Estimated Delivery Time
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Metro cities: 3–5 business days
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Other locations: 5–9 business days
(Delivery times may vary depending on your location and courier service availability.)
💰 Shipping Charges
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Free Shipping on orders above ₹699
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A flat rate of ₹69 applies on orders below ₹699
🔍 Order Tracking
Once your order is shipped, you’ll receive an email or SMS with the tracking number and link to monitor your shipment status.
🚫 Delayed or Failed Deliveries
While we make every effort to deliver your order on time, delays due to courier, weather, or other unforeseen issues may occur.
If your package is delayed or undelivered beyond 10 business days, please contact us at truegardeningofficial@gmail.com.
📦 Wrong Address or Non-Delivery
Please ensure your delivery address and contact number are entered correctly during checkout.
Orders returned due to incorrect addresses or non-availability may incur re-shipping charges.
🌱 Damaged or Missing Items
If your parcel arrives damaged or with missing items, please email us within 48 hours of delivery at truegardeningofficial@gmail.com with:
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Your order number
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Clear photos of the package and product
We’ll review your case and send a replacement (if eligible).
📩 Contact Us
For any shipping-related queries, contact us at:
📧truegardeningofficial@gmail.com
📦 True Gardening, [243, Pratap Pura Nagra Jhansi-284003, Uttar Pradesh, India]